Returns & Refunds Policy

Thank you for choosing OTT - Over The Top. We take great pride in crafting small-batch, clean-label products with high-quality ingredients.
As our products are perishable, please take a moment to read our returns and refunds policy.

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1. No Returns on Perishable Goods

Due to the nature of our products (food items), we are unable to accept returns.
This ensures the safety and quality of all items we send out.

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2. Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or with missing items, please contact us within 24 hours of delivery at:
talktous@ottoverthetop.com or +91-9910399093

Please share:

• Order number
• Clear photos of the product and packaging
• A brief description of the issue

We will happily arrange a replacement or refund where appropriate.

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3. Order Cancellations

Orders may be cancelled within 2 hours of placing the order, provided they have not yet been dispatched.

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4. Refund Processing Time

Once approved, refunds are processed within 5–7 working days to your original method of payment.

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5. Non-Refundable Situations

We cannot offer refunds for:

• Change of mind after dispatch
• Products stored improperly after delivery
• Items reported damaged beyond the 24-hour window
• Taste preferences (as flavour can be subjective)

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If you need help with anything, we’re always here — email us at
talktous@ottoverthetop.com